Level 3 Diploma in Customer Service RQF

Qualification Number: 601/4027/6

Who is this course for?

This qualification is to support a role in the workplace for learners who deal, or intend to deal, with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as supporting customer service improvements, using service partnerships to deliver customer service and negotiating in a business environment.

How long will it take?

The total qualification time for this qualification is 550 and of this 289 are recommended as guided learning hours.
To be able to provide evidence for this qualification, you must be working in an office environment

Course Content

You will be required to produce a portfolio of evidence, with the support of your assessor. There are 6 mandatory units that you will need to complete, as well as choosing some optional units with your assessor.

The mandatory units that you will need to cover are below:

Your assessor will support you to provide suitable evidence, which can include records of discussions, work products, observations, witness testimonies, assignments and recognition of prior learning.

Course Fees:

£999 + 20% VAT = £1198.80 

We offer a payment plan if you would prefer to pay in instalments.

General information

It is recommended that learners have a minimum of level 2 in English, before enrolling onto this course. This qualification is approved for delivery to learners aged 16+.

We are always pleased to support learners who would benefit from additional support. We will refer to our Awarding Organisations’ reasonable adjustments policy for information and guidance.

A photographic proof of identification will need to be produced to confirm that you are the person that you claiming to be! [Any 1 of the following]

If you cannot provide any of these forms of ID, we may be able to make other arrangements in accordance with our Awarding Organisation Core Manual.

Awarding Organisation

We work with Highfield and TQUK to bring you quality qualifications and training.

Opportunities for Progression

On successful completion of this qualification, learners may wish to continue their personal development with one of the following qualifications:

Ready to get started?

All our courses are delivered by subject specialists who hold teaching and assessing qualifications. This means you can be sure that your learning is enhanced by ‘real life’ experience, which helps to translate the theory into your practice.

What People Say About Us


Company No: 07581841

Here at Approach Training Safely we are very family and community orientated, supporting local groups with free training, providing no-cost First Aid and marshalling cover at charitable events and are proud holders of the Corporate Covenant to recognise our support for Reservists and our Armed Forces.


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